Operations and Revenue Manager
1 week ago
We are seeking a highly skilled Operations and Revenue Manager to join our team at PH Stellenbosch.
About the RoleThe successful incumbent will be responsible for overseeing the hotel's reservations system and contributing to revenue strategy development. They will handle individual guest, group, and conference bookings, as well as process requests, changes, and cancellations via phone or mail.
Key Responsibilities- Maintain hotel's reservations system and assist with revenue strategy
- Deal with individual guests, groups & conferences, travel agents, tour operators, email and internet enquiries and bookings
- Process all reservation & banqueting requests, changes, and cancellations received by phone or mail
- Identify individual & group reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Produces relevant reports pertaining to reservations made
- Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies and average room rates
- Creates & checks group reservations for functions, conferences, groups and tours
- Ensuring all rooming lists are received and entered correctly
- Check that correct sales techniques are adhered to and assist with training where required
- Check that all invoices, quotations and contracts are correct before it is sent to the client, and follow corrective actions if needed
- Assist banqueting coordinators with group and individual quotations
- Assist with balancing inventory and revenue as operationally required
- Assist with payroll as required
To be considered for this role, you must have:
- Grade 12 or equal qualification
- Previous experience in a managerial or supervisory position is required
- Computer knowledge and effective telephone etiquette
- Guest service oriented and professional
- Effective time management and problem-solving skills
- Detail-oriented and works with high degree of accuracy
- Highly organized and adaptable
- Must be self-directed
- Ability to multitask and meet changing deadlines
- Honest, trustworthy, dependable with sober habits
- Proficiency in English
- Able to work weekends or public holidays when required
- Must have a valid South African ID
Estimated Salary: R400,000 - R600,000 per annum.
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