Automotive Customer Service Representative

7 days ago


Pretoria, Gauteng, South Africa Bonafide Human Capital Full time
Job Description

We are seeking an experienced Automotive Customer Service Representative to join our team at Bonafide Human Capital in Pretoria. The successful candidate will be responsible for providing exceptional customer service, communicating effectively with customers, and ensuring timely and cost-effective vehicle repairs.

Key Responsibilities:
  • Receive and greet customers in a professional manner, handling queries and addressing concerns promptly.
  • Liaise with customers to determine their vehicle's maintenance needs, providing detailed estimates and recommendations.
  • Collaborate with the technical team to resolve customer issues, ensuring quality service delivery and maintaining high customer satisfaction levels.
  • Communicate with customers throughout the repair process, keeping them informed of progress and any additional requirements.
  • Schedule appointments, answer phone calls, and manage customer inquiries efficiently.
  • Maintain accurate records of customer interactions, including service sheets, invoices, and warranty claims.
  • Develop and maintain strong relationships with customers, ensuring repeat business and referrals.


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