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Customer Service Representative

2 weeks ago

Pretoria, Gauteng, South Africa Fidelity Services Group Full time
Job Overview

Fidelity Services Group is seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to internal and external customers via phone, email, and face-to-face interactions.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Utilize strong communication and interpersonal skills to build rapport with customers and ensure their needs are met.
  • Work collaboratively with the sales team to identify opportunities for upselling and cross-selling products.
  • Analyze customer feedback to identify areas for improvement and implement changes to enhance the overall customer experience.

Requirements:

  • Degree or diploma in a relevant field (e.g., business, communications, marketing).
  • Minimum 2 years of customer service experience in a contact center environment.
  • Proven track record of delivering excellent customer satisfaction ratings.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment that values teamwork and collaboration.