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Customer Experience Manager
1 week ago
We Buy Cars: The Car Supermarket is looking for a Customer Experience Manager to oversee our Contact Centre operations. As a seasoned leader, you will be responsible for driving online sales performance, managing teams, and delivering exceptional customer experiences.
Duties and Responsibilities:
- Develop and implement strategies to improve customer satisfaction, quality, and efficiency.
- Lead and motivate a team of agents, ensuring they meet performance targets and KPIs.
- Handle customer queries and complaints, resolving issues promptly and professionally.
- Monitor and maintain accurate statistics and real-time reports, identifying areas for improvement.
- Collaborate with cross-functional teams to achieve business objectives.
Skills and Qualifications:
- At least 2 years of call centre experience, with 2 years of management experience.
- Excellent leadership and communication skills, with ability to motivate and develop teams.
- Strong analytical and problem-solving skills, with attention to detail.
- Ability to work in a fast-paced environment and adapt to changing situations.