International Customer Service Representative for Prestigious Airline Brand
3 weeks ago
We are seeking a highly skilled and multilingual customer service representative to join our client's team in South Africa. As an International Customer Service Representative, you will be responsible for providing exceptional customer experience to passengers across various work streams.
Job DescriptionThis is a fantastic opportunity to work with a prestigious airline brand and make a real difference in the lives of customers. Your key responsibilities will include:
- Providing assistance to passengers with pre and post-flight travel-related queries in French and English languages
- Working on airline reservations systems and handling voice calls in English and French, including some written correspondence
- Daily interactions with international passengers with queries and compliments
- Meeting specific key performance indicators and client service levels
To be successful in this role, you will need:
- Native level fluency in French language: Verbal & Written
- Located in South Africa
- Permanent residence permit/South African ID holders only
- Flexibility to work shifts
- Fibre internet connection or fixed stable ADSL line required at own cost
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted)
We offer a comprehensive training program, fully paid product and systems training, and a competitive salary. Our estimated salary for this role is R180,000 per annum, based on industry standards and location. This is a fantastic opportunity to develop your skills and career in a dynamic and rewarding environment.
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