International Customer Service and Multilingual Representative
4 weeks ago
Black Pen Recruitment is excited to offer a unique opportunity for experienced customer service professionals seeking a dynamic challenge in an international setting.
We are looking for individuals with native-level fluency in French language, who possess excellent communication skills and the ability to work effectively in a demanding call center environment.
This role will involve working for a prestigious airline brand on various work streams, assisting passengers with pre- and post-flight departure travel-related queries in customer relations department in both French and English languages.
The ideal candidate will be flexible and able to work rotational shifts, including public holidays. They must also have a reliable fibre internet connection or fixed stable ADSL line at their own cost, as well as a UPS solution during load shedding.
In return for your hard work and dedication, you can expect:
- A salary of approximately R250,000 per annum (based on South African location), providing a competitive income in the region.
- Fully paid product and systems training provided by our client.
- A four-week training period, which will equip you with the necessary skills and knowledge to excel in this role.
- A comprehensive probation period of four months to ensure a smooth transition into the position.
Responsibilities
- Work for a renowned airline brand across various work streams.
- Assist passengers with pre- and post-flight departure travel-related queries in customer relations department in both French and English languages.
- Handle airline reservations systems and voice calls in both languages, including some written correspondence.
- Daily interactions with international passengers with queries and compliments.
- Maintain specific key performance indicators and meet expected client service levels.
- Operate within a demanding and time-sensitive call center environment.
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