International Airline Representative
4 weeks ago
We are seeking a skilled and versatile representative to join our client's team as an International Airline Representative. This role will involve working with a prestigious airline brand on various work streams, providing assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages.
Key Responsibilities- Work on airline reservations systems & handling voice calls in English & Greek may include some written correspondence.
- Daily interactions with international passengers with queries and compliments.
- Required to meet specific key performance indicators and meet expected client service levels.
- Demanding and time-sensitive call center environment.
In this role, you will be responsible for communicating effectively with passengers in both Greek and English, resolving issues promptly and efficiently, and ensuring that all interactions meet the highest standards of quality and professionalism.
The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced and dynamic environment. If you have a passion for delivering exceptional customer service and are proficient in both Greek and English languages, we encourage you to apply for this exciting opportunity.
What We Offer:
- A competitive salary of approximately $18-$22 per hour, depending on experience.
- Fully paid product and systems training provided.
- Training: 4 weeks (Fully Paid).
- Probation period: 4 months.
Requirements:
- Native level fluency in Greek language: Verbal & Written.
- Located in South Africa.
- Permanent residence permit/ South African ID holders only.
- Flexibility to work shifts.
- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
- UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
Working Hours:
40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays includes & public holidays as operationally required. Working hours will be sent 2 weeks in advance.
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