International Customer Service and Multilingual Representative
4 weeks ago
We are seeking a highly skilled Customer Service and Sales Representative to join our team at Black Pen Recruitment. This is a full-time, permanent position located in the Northern Cape, South Africa.
The ideal candidate will have native level fluency in Dutch language (verbal & written) and be located in South Africa. They must also have a permanent residence permit/South African ID holders only. Additionally, they should have flexibility to work shifts and a fibre internet connection or fixed stable ADSL line required at their own cost.
The successful candidate will work for a prestigious airline brand on various work streams, assisting passengers with pre & post flight departure travel-related queries in customer relations department in Dutch & English languages. They will also work on airline reservations systems & handling voice calls in English & Dutch, which may include some written correspondence.
This role requires daily interactions with international passengers with queries and compliments. The candidate must be able to meet specific key performance indicators and meet expected client service levels in a demanding and time-sensitive call center environment.
We offer fully paid product and systems training provided, as well as a probation period of 4 months. Our clients require UPS Solution during load shedding, and an inverters solution is available for purchase via them or their own solution accepted.
We estimate the salary for this position to be around R250,000 - R300,000 per annum, depending on experience and qualifications.
About the Role:
- Work for a prestigious airline brand on various work streams
- Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Dutch & English languages
- Work on airline reservations systems & handling voice calls in English & Dutch may include some written correspondence
- Daily interactions with international passengers with queries and compliments
- Required to meet specific key performance indicators and meet expected client service levels
- Demanding and time-sensitive call center environment
About Us:
Our company values its staff and the relationships they have with their clients. We work tirelessly to embody our client's brands, providing a unique client experience that we call 'Our people, your brand.'
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