Client Success Coordinator
7 days ago
We are a dynamic company, founded in 2017 by Nadja Buckenberger and Tymen Van Dyl. Our mission is to revolutionize hotel operations through innovative technology. We have a diverse team of 110 professionals, serving over 2000 clients across Europe, USA, and Africa.
About the RoleWe are seeking a skilled Customer Care Consultant to join our team. This role involves providing exceptional customer service to our clients, ensuring their queries are addressed promptly and professionally.
Main Responsibilities- Provide personalized support to hoteliers via email, phone, and online forums.
- Deliver world-class customer experience by listening to hoteliers' needs and being responsive to their queries.
- Assess queries and escalate to internal teams when necessary, following pre-defined processes and channels.
- Meet daily and weekly engagement metrics to achieve set targets for customer satisfaction and retention.
- Work closely with our Implementations Team to ensure a seamless transition of client accounts to support.
- Fluent Dutch language skills.
- 2+ years' experience in a service-oriented, technical, or customer support role.
- Excellent interpersonal skills, consistently amicable and responsive in dealing with people.
- Technical proficiency in working on different systems (training will be provided).
- Free meals on Fridays.
- State-of-the-art Mac environment.
- Incentive-based commission structure.
- Formal training budget allocation.
- Annual hotel experience opportunities.
- Equity participation.
- Birthday and Christmas vouchers.
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