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Client Success Executive
1 week ago
The Client Success Executive plays a vital role in delivering exceptional service to Houst customers and their guests. This involves handling customer inquiries through multiple contact channels, including email, phone, and chat.
This position requires strong communication skills, logical thinking, and adaptability to ensure a seamless experience for clients.
- Main Responsibilities:
- Provide timely and effective resolution of inquiries via email, phone, and WhatsApp.
- Manage day-to-day client interactions, ensuring a smooth and professional experience.
- Assist in onboarding new hosts, guiding them through the setup process to ensure they are well-prepared to use our platform.
- Collaborate with other teams to resolve issues efficiently and improve overall client satisfaction.
Key Performance Areas:
- Client Support & Relationship Management
- Property & Listing Management
- Maintenance & Supplier Coordination
- Pricing & Booking Optimisation
