Technical Support Specialist
2 weeks ago
iStore is the leading Apple Premium Reseller in Africa, with a retail footprint of over 30 physical and online stores.
Job Summary
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert technical support to our customers, troubleshoot issues, and provide software support.
Key Responsibilities
- Provide technical support to customers via phone, email, or in-store
- Troubleshoot technical issues and resolve problems
- Provide software support and training to customers
- Work closely with the sales team to ensure seamless customer experience
Requirements
To be successful in this role, you will need:
- Completed Matric and IT qualification (minimum A/N)
- Experience in Helpdesk/1st Line Support
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer
iStore offers a competitive salary and benefits package, as well as opportunities for career growth and development.
About iStore
iStore is a leading Apple Premium Reseller in Africa, with a commitment to providing exceptional customer service and support.
Apply Today
We are an equal opportunities employer and welcome applications from all qualified candidates.
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