Technical Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Core Group Full time

iStore is the leading Apple Premium Reseller in Africa, with a retail footprint of over 30 physical and online stores.



Job Summary

We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide expert technical support to our customers, troubleshoot issues, and provide software support.



Key Responsibilities


  • Provide technical support to customers via phone, email, or in-store
  • Troubleshoot technical issues and resolve problems
  • Provide software support and training to customers
  • Work closely with the sales team to ensure seamless customer experience


Requirements

To be successful in this role, you will need:




  • Completed Matric and IT qualification (minimum A/N)
  • Experience in Helpdesk/1st Line Support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment


What We Offer

iStore offers a competitive salary and benefits package, as well as opportunities for career growth and development.



About iStore

iStore is a leading Apple Premium Reseller in Africa, with a commitment to providing exceptional customer service and support.



Apply Today

We are an equal opportunities employer and welcome applications from all qualified candidates.



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