Technical Support Specialist
4 weeks ago
About the Role:
As a Technical Support Specialist at Uptime Solutions Ltd, you will play a crucial role in delivering exceptional customer service and technical support to our clients. Your primary responsibility will be to assist customers with technical issues, troubleshoot problems, and provide solutions to ensure their IT systems are running smoothly.
Key Responsibilities:
- Troubleshoot technical issues with Windows 10, Office 365, Microsoft Office, printers, and scanners
- Identify and escalate higher-level issues to senior engineers
- Provide excellent customer service and support in a friendly and positive manner
- Collaborate with the team to resolve customer issues efficiently
Requirements:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of Windows Server 2016, 2019, and network troubleshooting
What We Offer:
- Opportunity to work with a leading MSP partner
- Collaborative and dynamic work environment
- Professional development and growth opportunities
How to Apply:
If you are a motivated and customer-focused individual with a passion for technical support, please submit your application.
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