Technical Operations Manager, Support Engineering Lead

1 month ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time
Job Title: Technical Operations Manager, Support Engineering

Amazon Development Centre (South Africa) (Proprietary) Limited is seeking a highly skilled Technical Operations Manager, Support Engineering to join our team. As a key member of our Support Operations team, you will be responsible for providing exceptional leadership and management to our growing number of Engineers.

Key Responsibilities:
  • Define and execute business priorities, including strategic goals for the team and key projects and initiatives.
  • Own all facets of performance and career management for the team, including regular one-on-one meetings and mentoring.
  • Drive operational excellence across the site and globe, identifying and owning local and global initiatives to optimize our highly customer-focused operational teams.
  • Take the lead in hiring quality personnel who fit the needs of the current organization and ensure proper training for all new hires.
  • Manage customer, service, and network escalations and related incidents, driving initiatives to improve existing tools and processes.

We are open to hiring candidates to work out of one of the following locations:

Cape Town, ZAF

Basic Qualifications:
  • Strong people management experience of 5+ years with a track record of success.
  • Experience in leading multiple technical support or operational teams of up to 20 people in high-pressure environments.
  • Record of driving projects to improve operations and support-related processes.
  • Strong verbal and written communication skills.
Preferred Qualifications:
  • Experience with managing IT environments on behalf of customers.
  • Engineering, Computer Science, or IT degree or equivalent experience.
  • MBA or equivalent experience.

Amazon is an equal opportunities employer and values diversity within its community. We welcome applications from all members of society, irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We are required by law to verify your ability to work lawfully in South Africa.



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