Customer Advocacy Director
7 days ago
NMI is excited to add a Customer Advocacy Director to our growing team. The Customer Advocacy Director will be accountable for retaining, renewing, and expanding existing client relationships, while also identifying new business opportunities.
The ideal candidate will have a strong background in customer-facing roles, with a proven track record of driving customer growth and retention. You will work closely with our customers to understand their business objectives and challenges, and then help them leverage our solutions effectively.
Key Responsibilities:
- Customer Relationship Management: Build strong relationships with customers to understand their needs and ensure their success with our solutions.
- Product Adoption: Drive increased product adoption following implementation of the product and ensure customer satisfaction.
- Customer Support Escalation: Serve as the primary point of contact for customer inquiries, issues, and escalations.
- Renewals and Upsells: Proactively monitor customer usage and satisfaction, identifying opportunities to generate additional revenue through upsells or contract renewals.
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Customer Success Director BPO
7 days ago
Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full timeJob Description - Customer Success Director BPO Customer Success Director BPO Customer Success Director – Account Management CX – Cape Town SATTEC, the customer experience organization that powers the world's greatest brands, is hiring an experienced Customer Success Director, part of our EMEA Account Management Team. You will join the mission of...
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Customer Success Director BPO
4 days ago
Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full timeJob Description - Customer Success Director BPO (04056)Customer Success Director BPO - 04056Customer Success Director – Account Management CX – Cape Town SATTEC, the customer experience organization that powers the world's greatest brands, is hiring an experienced Customer Success Director, part of our EMEA Account Management Team. You will join the...
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Cape Town, Western Cape, South Africa Astron Energy Ltd. Full timeJob title : Stakeholder Engagement and Advocacy SpecialistJob Location : Western Cape, Cape TownDeadline : April 27, 2025Quick Recommended LinksJobs by Location Job by industries The Lead Stakeholder & Advocacy is responsible for developing and implementing strategies to engage stakeholders and advocate for the company's strategic objectives, sustainability...
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Business Development Director
3 days ago
Cape Town, Western Cape, South Africa Nedbank Namibia Full timeAs a Business Development Director at Nedbank Namibia, you will lead the development and implementation of business strategies to drive growth, innovation, and customer satisfaction.Key Areas of ResponsibilityMarket ResearchConduct market research to identify trends, opportunities, and challenges affecting the business.Strategic PlanningDevelop and execute...
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Director of Strategic Partnerships
7 days ago
Cape Town, Western Cape, South Africa Ilifa Labantwana Full timeJob Overview:Ilifa Labantwana is a South African organisation dedicated to enhancing quality early childhood development services and care. We strive to create sustainable livelihoods for women through the care economy, leveraging our deep understanding of government and technical expertise alongside evidence, collaboration, and advocacy to strengthen the...
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Customer Experience Director
7 days ago
Cape Town, Western Cape, South Africa Hire Resolve Full timeThe Customer Experience Director will be responsible for leading the customer experience strategy for Hire Resolve's client in the Retail Industry. This includes building and maintaining strong relationships with retail customers, identifying opportunities for growth and upselling, and ensuring their satisfaction with products and services.About the RoleThis...
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Customer Service Director
24 hours ago
Cape Town, Western Cape, South Africa Essential Health Pharmacy Group Full timeCustomer Service DirectorWe are seeking a Customer Service Director to lead our customer-focused team at Essential Health Pharmacy Group. This role involves enhancing shopper experiences, building relationships with customers, and ensuring exceptional customer service.The ideal candidate will have extensive experience in customer-facing roles, with a proven...
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Customer Experience Director
2 days ago
Cape Town, Western Cape, South Africa WNS Global Services Full timeAt WNS Global Services, we are seeking a Customer Experience Director to lead our call center operations. In this role, you will be responsible for managing and overseeing a team of call center agents.The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth. They will also be responsible...
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Digital Media Director
3 days ago
Cape Town, Western Cape, South Africa Decofurnsa Full timeAt Decofurnsa, we are seeking a highly skilled Digital Media Director to join our team. The successful candidate will be responsible for developing and implementing a results-driven social media strategy that aligns with business objectives.The ideal candidate will have 7+ years of experience in social media management, with a strong mix of content creation...
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Customer Experience Director
24 hours ago
Cape Town, Western Cape, South Africa Clicks Group Limited Full timePosition SummaryThis is an exceptional opportunity for a Customer Experience Director to join the Clicks Group Limited team. The successful candidate will be responsible for ensuring the achievement of the store's financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling...
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Global Operations Director
4 days ago
Cape Town, Western Cape, South Africa AECOM Full timeThe Director of EC Digital Services plays a critical role in shaping the future of AECOM's digital landscape. This position requires a seasoned leader who can drive strategic initiatives, foster innovation, and ensure seamless integration of digital solutions into operational project deliveries.About the Position:As the Director of EC Digital Services, you...
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Customer Experience Director
2 days ago
Cape Town, Western Cape, South Africa Starbucks South Africa Full timeAs a Customer Experience Director at Starbucks South Africa, you will be responsible for creating and implementing customer experience strategies that drive loyalty and retention.Your responsibilities will include:Analyzing customer feedback and identifying opportunities for improvement.Developing and implementing customer experience initiatives that drive...
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Customer Engagement Director
7 days ago
Cape Town, Western Cape, South Africa Recooty Full timeWe are seeking a Customer Engagement Director to lead our sales team at Recooty. In this role, you will be responsible for developing and implementing strategies to drive business growth and improve customer satisfaction.About the PositionThe ideal candidate will have a strong background in sales leadership and excellent communication skills. They will be...
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Senior Customer Advocacy Manager
7 days ago
Cape Town, Western Cape, South Africa Initiate International Full timeAbout the Company:Initiate International is a leading online gaming operator dedicated to delivering exceptional player experiences. We are seeking a highly skilled and experienced individual to fill the role of Head of Customer Support, who will be responsible for leading our customer support function and driving operational excellence.Responsibilities:Lead...
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Customer Experience Director
4 days ago
Cape Town, Western Cape, South Africa Executive Placings Full timeExecutive Placings is a dynamic Destination Management Company looking for an experienced Customer Experience Director to lead our Reservations Team. As a hybrid role, this position offers a unique blend of sales and operational responsibilities. The successful candidate will have at least 5 years of experience in leading a Reservations Team and be...
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Customer Engagement Director
5 days ago
Cape Town, Western Cape, South Africa O'Brien Recruitment Full timeAbout the Role:O'Brien Recruitment is looking for a highly motivated Customer Engagement Director to spearhead direct marketing campaigns and drive business growth through enhanced customer interaction.Key Responsibilities:Develop and implement customer-centric marketing strategies to improve engagement and loyalty.Utilize data analytics to inform marketing...
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Customer Success Director
7 days ago
Cape Town, Western Cape, South Africa Trending Talent Solutions Full timeAbout This RoleWe are seeking a Customer Success Director to join our team. In this role, you will be responsible for managing key customers, maximizing sales opportunities, and contributing to the overall growth in sales volumes and product mix.The ideal candidate will have a minimum of 5 years relevant and proven management experience in the FMCG...
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Customer Support Director
3 days ago
Cape Town, Western Cape, South Africa Yellosa Full timeJob Description:At Yellosa, we're seeking an exceptional Customer Support Director to lead our player support teams in delivering world-class experiences.Key Responsibilities:Leverage your expertise to drive operational excellence and streamline support workflows.Mentor and develop high-performing support teams, fostering a culture of continuous...
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Assistant Director Customer Experience
24 hours ago
Cape Town, Western Cape, South Africa One Day Only Full timeAbout the OpportunityWe are looking for an experienced Assistant Director Customer Experience to join our team at OneDayOnly. The ideal candidate will have a strong background in customer service management and be able to drive process improvements.In this role, you will support the Head of Customer Service in overseeing department operations, driving...
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Customer Service and Sales Director
5 days ago
Cape Town, Western Cape, South Africa Boardroom Appointments Full timeJob SummaryWe are seeking a results-driven Customer Service and Sales Director to join our team at Boardroom Appointments. In this role, you will be responsible for developing and implementing sales strategies to drive growth and achieving sales targets.Main Responsibilities:Lead a team of sales professionals to deliver exceptional customer...