Key Account Coordinator

3 weeks ago

Sandton, South Africa Initiate International Full time
Job Summary

Initiate International is seeking a highly skilled Key Account Coordinator to join our team. As a Key Account Coordinator, you will play a crucial role in supporting our Key Account Managers in coordinating tasks and projects across various operators.

Key Responsibilities
  • Game Launch Coordination: Coordinate new game launches with Key Account Managers, ensuring timely delivery of promotional materials to operators.
  • Product Knowledge: Possess comprehensive knowledge of our games and products, including API integrations.
  • Project Management: Assist in the coordination and presentation of demos and approvals for new games to Provincial Gambling Boards.
  • Work Order Management: Manage work orders for new games for operators and/or resellers.
  • Documentation: Ensure updated limits and game rules documentation are available to Key Account Managers when new games go live.
  • Scheduling: Schedule key dates related to new game launches, including early adopter and global release dates.
  • Due Diligence: Support the submission and approval process of due diligence documents.
  • Collaboration: Collaborate with the legal team to draft and execute work orders for new games.
  • Client Communication: Monitor ServiceDesk notifications and keep clients informed of planned game downtimes, table closures, and reopenings.
  • Client Website Review: Conduct regular reviews of client websites and perform gap analyses to ensure all available games are being offered.
  • Reporting: Ensure monthly and quarterly Key Account Manager reports are accurately updated and accessible.
  • Content Creation: Coordinate the creation of content for external industry publications.
  • Account Management: Oversee the creation of BO, demo site, and client area accounts for staff and operators.
  • Competitor Analysis: Conduct competitor analysis, including games/product offerings and promotional campaigns.
Requirements
  • Education: Hold a relevant bachelor's degree.
  • Experience: Have prior experience in a similar role within the iGaming or eCommerce industry.
  • Skills: Demonstrate excellent writing, communication, and presentation skills.
  • Organizational Skills: Exhibit strong organizational and planning abilities.
  • Technical Skills: Be proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
  • Adaptability: Possess the ability to think quickly and adapt to changing situations.
  • Self-Motivation: Show a high level of self-motivation with a proven ability to accomplish tasks independently.
  • Initiative: Be a proactive self-starter with the ability to take initiative.

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