Student Re-Engagement Expert

5 days ago


Cape Town, Western Cape, South Africa Boldr Full time
Re-Engage Students with Passion

We are seeking a motivated and empathetic Student Re-Engagement Expert to join our team at Boldr. As a key member of our Student Success department, you will play a crucial role in re-engaging students who have dropped out of our extended course.

About the Role:
  • Identify and contact students who have left the program to understand their reasons for departure.
  • Develop personalized re-engagement strategies tailored to each student's specific needs and concerns.
  • Act as the primary point of contact for dropped students, providing ongoing support and guidance throughout the re-entry process.
  • Collaborate with our Student Success team to develop initiatives that improve student retention and reduce drop rates.
  • Maintain accurate records of re-engagement efforts and student interactions, ensuring timely follow-ups and documentation.
Requirements:
  • Bachelor's degree in a relevant field or equivalent work experience.
  • 1-2 years of customer service experience, sales, or any client/customer-facing position.
  • Proven experience in academic advising, student success management, or a related field.
  • Strong interpersonal skills and the ability to build rapport and trust with students from diverse backgrounds.
About You:
  • You are a curious and authentic individual who is passionate about helping students succeed.
  • You possess excellent communication skills, both written and verbal, to provide clear and empathetic support to students.
  • You have a strong ability to function effectively in a fast-paced environment and quickly learn new skills to meet the organization's needs.
Estimated Salary: $45,000 - $60,000 per year

Boldr offers a competitive salary range based on your qualifications and experience. Our company values employee satisfaction and provides opportunities for growth and development.



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