Student Success Manager

1 week ago


Cape Town, Western Cape, South Africa Boldr Full time
Job Overview

We are seeking a skilled Student Success Manager to join our team at Boldr in Western Cape. As a key member of our student support team, you will be responsible for ensuring the success and satisfaction of our students.

About the Role

This is an exciting opportunity to make a real difference in the lives of our students. You will be managing programs and cohorts at a university, providing support and guidance to students to help them achieve their academic goals.

Duties and Responsibilities
  • Program and Cohort Management: Manage programs and cohorts at a university, ensuring their needs are met and their goals for student success are achieved.
  • Monitor and Review Feedback: Monitor and review feedback and key performance indicators (KPIs) for specific cohorts, identifying areas for improvement and implementing appropriate interventions.
  • Conduct Class Observations: Conduct class observations to ensure quality instruction and provide valuable feedback to instructors.

You will also be responsible for engaging in proactive student outreach, establishing connections and building rapport with students, and maintaining regular contact with students to foster first-mile connections.

Requirements

To be successful in this role, you will need to have strong interpersonal and communication skills, with the ability to build relationships and connect with students effectively. You will also need to be able to provide empathetic support and servant leadership to students, as well as proven ability to manage programs and cohorts, ensuring their success and satisfaction.

Benefits

We offer a competitive salary range of R400,000 - R550,000 per annum, depending on experience, as well as opportunities for professional growth and development. If you are passionate about making a difference in the lives of our students, we encourage you to apply for this exciting opportunity.



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