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Customer Engagement Specialist

1 month ago

Cape Town, Western Cape, South Africa Boldr Full time

About Boldr:

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating opportunities for meaningful work in diverse communities worldwide. Our mission-driven team strives to connect individuals with common values, fostering bold impact.

Job Overview:

We are seeking an experienced Customer Engagement Specialist to join our team. As a key member of our Student Success unit, you will be responsible for re-engaging students who have dropped out of our extended course. Your primary objective will be to provide personalized support and guidance to facilitate their successful return.

Key Responsibilities:

  • Identify and contact extended students who have departed from the program, understanding the reasons behind their departure.
  • Develop tailored re-engagement strategies for each student, addressing their specific concerns and needs.
  • Act as the primary point of contact for dropped students, offering ongoing support and guidance during the re-entry process.
  • Collaborate with the Student Success team to develop initiatives that improve student retention and reduce drop rates in the extended course.
  • Maintain accurate records of re-engagement efforts and student interactions, ensuring timely follow-ups and documentation.
  • Provide information about resources, academic support services, and financial aid options to facilitate the re-entry process.
  • Assist students in completing necessary paperwork and enrollment procedures to re-enroll in the extended course.
  • Collaborate with other departments, including Finance and Academic Advising, to ensure a smooth transition for re-entering students.
  • Monitor students' progress upon re-entry, identifying potential challenges, and providing proactive support to enhance their success.

Requirements:

To succeed in this role, you should possess:

  • A passion for helping students achieve their goals and a commitment to providing exceptional support.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with students from diverse backgrounds.
  • Strong analytical and problem-solving skills, with an eye for detail and a results-driven approach.
  • Proven experience in customer-facing roles, sales, or related fields, with a focus on building strong relationships and driving positive outcomes.
  • Bachelor's degree in a relevant field or equivalent work experience.

What We Offer:

In addition to a competitive base salary ($60,000 - $80,000 per year), we offer a comprehensive benefits package, including:

  • Paid Time Off (PTO)
  • Training and Development Opportunities
  • Mental Health Support
  • A dynamic and inclusive global culture environment

Why Choose Boldr?

At Boldr, we prioritize our employees' growth and well-being, offering a supportive and collaborative work environment. If you're passionate about making a difference in students' lives and driven by a desire to deliver exceptional client experiences, we encourage you to apply for this exciting opportunity.