Interim Student Success Manager

2 months ago


Cape Town, Western Cape, South Africa FourthRev Full time
About the Role

As a key member of our team, you will play a crucial role in ensuring the success of our learners enrolled in the career accelerator programmes. Your primary objective will be to support, guide, and empower learners throughout their journey, instilling comfort and confidence in them. From welcoming learners to the course to assisting them in planning their study time structure, goal setting, reflections, and overcoming potential blockers, you will be the go-to contact for all their needs.

Key Responsibilities

* Organise and deliver 1:1 learner sessions across various time zones
* Schedule, plan, and promote learner group sessions, facilitate sessions, and generate peer-to-peer collaboration and learning opportunities
* Deliver learner-focused content that supports, encourages, and enables learner engagement and success
* Identify potential blockers for learners and proactively seek solutions to enable progression
* Develop and deliver high-quality documentation to ensure learners have clear, concise course communications
* Support seamless onboarding of new learners
* Be a trusted and supportive contact for learners throughout the entire programme lifecycle, working with course facilitators, industry mentors, and career coaches to ensure students reach their learning goals
* Communicate with learners through email, calls, and chat, troubleshooting their issues, answering questions, and proactively tracking and supporting their progress
* Facilitate ongoing learner feedback and sentiment through analysing surveys and creating reports
* Regularly report back on learner experience findings and insights
* Work with the wider Success Team to develop support strategies for learners struggling on their programmes
* Experiment through iterations with a continuous improvement mindset to improve internal processes and create efficiencies
* Provide ongoing alumni support to individuals

About You

We are looking for an experienced professional with a strong understanding of the digital skills industries and those that learners will look to enter. You will have previous experience of working within the education sector, with students at the start or mid-career stage. Your skills in management, resolution of complex issues, administration, and customer service will be essential in this role. Additionally, coaching training and/or qualification is desired but not essential. If you are a motivated and dedicated individual who is passionate about helping others achieve their goals, we encourage you to apply.

About FourthRev

FourthRev is a remote-first company that offers flexible working arrangements and ongoing professional growth and development. We prioritise staff health and happiness as a critical component of our high-performance culture. Our mission is to create a world where everyone has access to quality education and training, enabling them to succeed in the digital economy. If you share our vision and values, we would love to hear from you.

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