Desktop Support Specialist

1 month ago


Cape Town, Western Cape, South Africa WNS Global Services Full time

Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at WNS Global Services.


As a Desktop Support Specialist, you will be responsible for providing technical support and maintenance for our desktop infrastructure, including PC hardware, software, and telecommunications. This role requires excellent problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.


Key Responsibilities:



  • Maintain and support WNS business applications, ensuring the reliability, availability, and sustainability of information and communication resources.
  • Ensure that tickets are kept updated and incidents are managed, prioritized, and escalated efficiently.
  • Installation, diagnosis, maintenance, and repair of PC hardware, Telephony, and related hardware as per business requirements.
  • Ensure minimum downtime, proactively identify potential risks, and suggest and drive solutions.
  • Respond to business incidents and problems and escalate incidents when required.
  • Provide desktop support services to all departments and desktop users related to the operation of computer hardware, software, and telecommunications.
  • Respond, diagnose, and repair system faults within agreed SLAs.
  • Ensure tasks are completed to a high standard and to agreed timescales.
  • Ensure that incidents are escalated accordingly and efficiently to the Tier 3 IT Support Team.
  • VoIP phone configuration and support. Ensure availability of the organization's VOIP/Video Conference facilities and ensure it is tested daily and fully.
  • Available to work shifts on a 24/7 rotation supporting US and UK hours, weekends, public holidays, etc.
  • Willing to work after hours if required.

Qualifications:



  • IT Qualification
  • Grade 12 minimum

About WNS Global Services:


WNS Global Services is a leading provider of business process management (BPM) services. We offer a range of services, including IT infrastructure management, customer experience management, and finance and accounting services. Our team is dedicated to delivering high-quality solutions that meet our clients' needs.


Why Join Us:


At WNS Global Services, we offer a dynamic and challenging work environment that encourages growth and development. We are committed to providing our employees with the skills, training, and support they need to succeed in their roles. If you are a motivated and talented individual who is passionate about IT and customer service, we encourage you to apply for this exciting opportunity.



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