Desktop Support Specialist

1 month ago


Cape Town, Western Cape, South Africa IOCO Full time

Job Summary

We are seeking a highly skilled Desktop Support Specialist to join our IT Infrastructure team. As a key member of our team, you will provide top-notch desktop support and maintenance services to our clients.

About the Role

The successful candidate will be responsible for providing remote and onsite user support to users across 4 customers on the precinct. You will also be involved in general support of end-user computing for hardware, networking, printing, application, OS, and boardrooms equipment. Additionally, you will be required to set up and prepare hardware for distribution to users.

Key Responsibilities

  • Provide remote and onsite user support to users across 4 customers on the precinct
  • General support of end-user computing for hardware, networking, printing, application, OS, and boardrooms equipment
  • Set up and preparation of hardware for distribution to users
  • Achieve expected SLA and quality requirements and KPIs to support client contract objectives
  • Excellent verbal communication to deliver remote or telephonic support
  • Effective time and call management to support contractual objectives
  • Effective use of Call Management System and tools to effectively measure delivery of services
  • Ensure effective resolution of calls within agreed timelines at expected service quality
  • Timeous escalation to ensure resolution within the agreed timeline
  • Frequent and appropriate communication with users wrt the resolution progress of incidents and requests

Requirements

  • IT Experience in remote End User Support
  • Microsoft environment
  • Experience in Network Support
  • Customer support soft skills
  • Strong problem solving
  • Time management

Qualifications

  • National Senior Certificate
  • A+ /or N+
  • Qualifications preferred:
    • MCSE
    • Hardware Certifications are advantageous
    • ITIL Foundation

About Us

iOCO Infrastructure Services (iOCO IS) is a leading provider of IT infrastructure solutions that tackle business challenges head-on. We partner with clients to help them conquer their business Goliaths while they focus on scaling their empires. Our team is passionate about delivering outstanding client experiences through sustainable and innovative IT infrastructure solutions.

Why Work for Us?

If you're looking for a challenging and rewarding career opportunity, we invite you to join our team as a Desktop Support Specialist. With a competitive salary range of R180,000 - R250,000 per annum, you'll have the opportunity to work with a talented team of professionals who are dedicated to excellence.



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