Desktop Support Specialist

2 months ago

Cape Town, Western Cape, South Africa Faircape Full time

Desktop Support Technician Role

The Faircape Group is seeking a skilled Desktop Support Technician to join its IT team. As a key member, this professional will be responsible for providing technical support, troubleshooting issues, and maintaining hardware and software across the organization.

Key responsibilities include:

  • Configuring employee computers with necessary hardware and software, including operating system setup and application configurations specific to their role.
  • Coordinating with the procurement team to order necessary hardware and ensure timely delivery.
  • Responding to support requests on the ticketing system and ensuring accurate and timely responses.
  • Monitoring daily computer performance and troubleshooting issues as they arise.
  • Updating and maintaining the computer inventory and equipment records in the company asset tracking system, notifying relevant teams of any changes.
  • Maintaining and troubleshooting connections for LAN/WAN networks, VoIP systems, biometric devices, and AV systems.
  • Ensuring desktop computers integrate seamlessly with other systems, considering compatibility requirements.
  • Implementing and endorsing system upgrades to enhance performance and ensure long-term durability.
  • Vodacom system management, including adding all new users to TeamView for easy IT remote access.
  • Managing the configuration and setup of work phones for all staff.
  • Ensuring all equipment repairs take place, either by booking the equipment in or repairing the device onsite.
  • Providing standby technical support to staff and customers as needed.
  • Providing relief and support to the ISP Desktop Technician when required.

Requirements:

  • Qualification or Certificate in Information Technology or other relevant qualifications from industry-recognized institutes.
  • Experience and knowledge of installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments.
  • Experience working with, configuring, and troubleshooting network devices.
  • Strong customer service orientation, with a commitment to helping users and providing a positive support experience.
  • Effective communication skills, with the ability to explain technical issues clearly to non-technical users.
  • Problem-solving ability, with an analytical mindset for diagnosing and resolving a wide range of technical issues.
  • Hardware knowledge, with the ability to install, configure, and troubleshoot hardware, including desktops, laptops, printers, and peripherals.
  • Detail-oriented, with careful attention to detail in documentation, configurations, and troubleshooting.
  • Adaptability, with a willingness to learn new technologies and adapt to changing work environments.
  • A valid driver's license and own reliable transport.
  • Availability to work one standby weekend.

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