Desktop Engineer I Internship
1 month ago
Job Summary
iOCO Infrastructure Services is seeking a skilled Desktop Engineer I Intern to join our team. As a Desktop Engineer I Intern, you will be responsible for providing remote user support to clients across various locations, troubleshooting hardware and software issues, and collaborating with a team of IT professionals.
Key Responsibilities
- Provide remote user support to clients, addressing hardware and software issues through effective communication and troubleshooting skills.
- Collaborate with the IT team to resolve complex technical issues, ensuring timely and quality support.
- Set up and prepare hardware for distribution to users, maintaining a high level of accuracy and efficiency.
- Meet expected SLA and quality requirements, ensuring client satisfaction and contractual objectives.
Requirements and Qualifications
- 5-7 years of IT experience in remote end-user support, with a strong background in Microsoft environments.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team.
- National Senior Certificate/Matric/N3, A+ N+, and relevant certifications (MCSE, Hardware Certifications, Mobility Support qualification, ITIL, Customer support soft skills).
About iOCO Infrastructure Services
iOCO Infrastructure Services is a leading provider of IT infrastructure solutions, dedicated to delivering outstanding client experiences through sustainable and innovative technologies. Our team of experts is passionate about helping clients conquer business challenges, and we strive to create a collaborative and dynamic work environment that fosters growth and success.
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