Desktop Support Engineer

2 weeks ago


Cape Town, Western Cape, South Africa IOCO Full time
Grow Your IT Career with iOCO Infrastructure Services

Kickstart your journey in the world of IT infrastructure and support services as a Desktop Support Engineer I. You'll be on the front lines of technical assistance, helping clients achieve their business goals while sharpening your skills in troubleshooting, hardware setup, and user support.

About the Role:

This position offers hands-on experience in a fast-paced environment, working closely with our clients to resolve technical issues and improve their IT systems. As a Junior IT Specialist, you'll provide remote user support to clients across 125 stores, ensuring seamless operations and exceptional service quality.

Your Expertise:
  • 5-7 years of experience in remote end-user support
  • Proficiency in Microsoft environments and IT generalist knowledge
  • Network support experience is a plus
Requirements:
  • National Senior Certificate/ Matric/ N3
  • A+ and N+ certifications
  • PREFERRED: MCSE, hardware certifications, and mobility support qualifications
What You'll Do:
  1. Provide remote user support to clients across 125 stores
  2. General support of end-user computing for hardware, networking, printing, application, OS, and boardroom equipment
  3. Set up and prepare hardware for distribution to users
  4. Achieve expected SLA and quality requirements and KPIs to support client contract objectives
Salary and Benefits:

We offer a competitive salary range between R250,000 - R400,000 per annum, depending on experience. Additionally, you'll enjoy benefits such as professional growth opportunities, flexible work arrangements, and a supportive team environment.



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