Cloud Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time
About Us

Amazon Web Services (AWS) is the market leader and technology innovator in the cloud industry. As a Cloud Support Engineer at AWS, you will be at the forefront of this transformative technology, assisting global companies and developers who leverage our expanding range of services to run their mission-critical applications.

You will act as a liaison between our customers and the various AWS products, equipping them with essential tools and strategies to maximize their investment in our products and support services.

What Can You Expect?
  1. Leverage groundbreaking technologies to drive customer satisfaction and success.
  2. Apply advanced troubleshooting techniques to provide unique solutions tailored to individual customer needs.
  3. Collaborate with leading engineers worldwide to reproduce and resolve complex customer issues.
  4. Partner with internal teams to improve our services based on your extensive customer support experience.
  5. Drive communication during critical events and spearhead projects that enhance support-related processes and customer technical support experiences.

Key Responsibilities:

  • Solve customer cases through telephone, email, and web/live chat channels.
  • Coach and mentor new hires, develop training programs, and work with development teams on complex issues or contact deflection initiatives.

Career Growth and Benefits

We offer advancement opportunities across the organization to help you meet your career goals. Our comprehensive training programs enable you to develop the skills necessary for success in your role. We value diversity and welcome applications from individuals with a wide range of experiences.

Work/Life Balance and Inclusive Team Culture

We strive for flexibility in our working culture, recognizing that achieving success at work should not come at the expense of personal sacrifices. Our employee-led affinity groups foster an inclusive environment that empowers employees to be proud of their differences. We provide ongoing learning experiences and events, such as our Conversations on Race and Ethnicity (CORE) conference, to inspire us to embrace our uniqueness.

Required Qualifications and Skills

  • 1+ years of software development or 1+ years of technical support experience.
  • Experience in troubleshooting and debugging technical systems.

Benefits and Salary

We offer competitive salaries, commensurate with qualifications and experience. The estimated salary for this position is R600,000 - R800,000 per annum, depending on your background and qualifications. Amazon is an equal opportunities employer and values diversity within its community. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief.


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