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Customer Experience Manager

1 week ago

Pretoria, Gauteng, South Africa hearX Group Full time

HearX Group is looking for a dedicated Sales Supervisor to join our team. The ideal candidate will have a strong background in sales and customer service, with experience in leading teams and managing performance.

Key Responsibilities

  • Drive sales growth and improve customer satisfaction.
  • Manage the hearing hub team, including supervising relationship managers and providing regular feedback.
  • Maintain accurate records and reports, and ensure compliance with company policies and procedures.

Requirements

  • A minimum of 5 years' experience in Contact Centres and 3 years in Contact Centre Management or Supervision.
  • Experience in sales and customer service, as well as knowledge of CRM systems and e-commerce platforms.
  • Excellent communication and interpersonal skills.

What We Offer

  • A competitive salary package.
  • Ongoing training and development opportunities.
  • The chance to work in a dynamic and growing company.