Customer Experience Specialist

1 week ago


Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full time

Description

To deliver exceptional customer experiences, we are seeking a highly skilled Customer Experience Specialist to join our team.

Key Responsibilities:

  • Connect with customers through empathetic and tailored support, ensuring their needs are met and exceeded.
  • Converse with customers in a clear and concise manner, providing helpful solutions and products aligned to their requirements.
  • Maintain the highest level of professionalism and ethics in all interactions.
  • Implement cost-effective strategies to enhance customer engagement and reduce costs.
  • Maximise opportunities for channel optimisation and digital adoption, driving business growth.
  • Ensure seamless transactions and exceed performance benchmarks.
  • Embed organisational values and behaviours, promoting a positive work environment.
  • Pursue ongoing learning and development to stay updated on industry trends and best practices.

About this Opportunity:

This is an exciting chance to be part of a dynamic team focused on delivering outstanding customer experiences. Our ideal candidate will possess excellent communication skills, be adaptable, and demonstrate a passion for customer-centricity.

What We Offer:

We provide a competitive salary range of R250,000 - R400,000 per annum, depending on experience, along with opportunities for growth and professional development within FirstRand Bank Limited.

Location:

This role is based in South Africa, with potential for remote work arrangements.

Contact Information:

Please note that all appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities.



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