Luxury Front-of-House Operations Director

1 day ago


Johannesburg, Gauteng, South Africa Lumina Personnel Full time
Lead Front-of-House Team in Luxury Setting

As a Senior Front House Floor Manager at Lumina Personnel, you will lead and motivate the front-of-house team, overseeing hiring, training, and performance management. Ensure adherence to service standards and fine dining etiquette while enhancing guest experiences.

Key Responsibilities:

  • Lead the front-of-house team, overseeing daily operations and driving exceptional guest experiences.
  • Maintain high levels of customer satisfaction by ensuring seamless service delivery.
  • Manage reservations, seating arrangements, and service flow with strong organizational skills.
  • Handle guest complaints professionally, maintaining exceptional communication and interpersonal relations.
  • Coordinate special events and private dining experiences with attention to detail and planning skills.
  • Monitor financial performance, including budgeting and revenue tracking, while controlling expenses.
  • Ensure compliance with health and safety regulations in front-of-house operations.

Minimum Requirements:

  • Bachelor's degree in hospitality management, business administration, or a related field (preferred).
  • 5-7+ years of front-of-house management experience, including 2-3 years in a senior role at a high-end restaurant or luxury setting.
  • Proficiency in restaurant management software and point-of-sale (POS) systems.

This role offers a competitive salary of R18,000 – R20,000 per month (negotiable), commensurate with experience and qualifications. The location is Northern Suburbs, Johannesburg. If you're a passionate hospitality leader ready to deliver exceptional results, apply now.



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