Luxury Front-of-House Operations Director
1 day ago
As a Senior Front House Floor Manager at Lumina Personnel, you will lead and motivate the front-of-house team, overseeing hiring, training, and performance management. Ensure adherence to service standards and fine dining etiquette while enhancing guest experiences.
Key Responsibilities:
- Lead the front-of-house team, overseeing daily operations and driving exceptional guest experiences.
- Maintain high levels of customer satisfaction by ensuring seamless service delivery.
- Manage reservations, seating arrangements, and service flow with strong organizational skills.
- Handle guest complaints professionally, maintaining exceptional communication and interpersonal relations.
- Coordinate special events and private dining experiences with attention to detail and planning skills.
- Monitor financial performance, including budgeting and revenue tracking, while controlling expenses.
- Ensure compliance with health and safety regulations in front-of-house operations.
Minimum Requirements:
- Bachelor's degree in hospitality management, business administration, or a related field (preferred).
- 5-7+ years of front-of-house management experience, including 2-3 years in a senior role at a high-end restaurant or luxury setting.
- Proficiency in restaurant management software and point-of-sale (POS) systems.
This role offers a competitive salary of R18,000 – R20,000 per month (negotiable), commensurate with experience and qualifications. The location is Northern Suburbs, Johannesburg. If you're a passionate hospitality leader ready to deliver exceptional results, apply now.
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