Luxury Restaurant Floor Lead
1 week ago
Lumina Personnel seeks a Luxury Restaurant Floor Lead to deliver exceptional guest experiences in our high-end restaurant. This senior role requires a proven track record of leading front-of-house teams, managing reservations, and ensuring seamless service flow.
Key Responsibilities:
- Lead the front-of-house team, overseeing hiring, training, and performance management.
- Implement service standards and fine dining etiquette while enhancing guest experiences.
- Manage reservations, seating arrangements, and service flow with strong organizational skills.
- Address guest complaints professionally, maintaining exceptional communication and interpersonal relations.
- Coordinate special events and private dining experiences with attention to detail and planning skills.
- Monitor financial performance, including revenue tracking and controlling expenses.
- Ensure compliance with health and safety regulations in front-of-house operations.
Requirements:
- Bachelor's degree in hospitality management or business administration (preferred).
- 5-7+ years of front-of-house management experience, including 2-3 years in a senior role at a high-end restaurant.
- Proficiency in restaurant management software and point-of-sale systems.
The estimated salary for this role is R18,000 - R20,000 per month, based on industry standards and location.
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