Luxury Restaurant Floor Lead

1 week ago


Johannesburg, Gauteng, South Africa Lumina Personnel Full time

Lumina Personnel seeks a Luxury Restaurant Floor Lead to deliver exceptional guest experiences in our high-end restaurant. This senior role requires a proven track record of leading front-of-house teams, managing reservations, and ensuring seamless service flow.

Key Responsibilities:

  • Lead the front-of-house team, overseeing hiring, training, and performance management.
  • Implement service standards and fine dining etiquette while enhancing guest experiences.
  • Manage reservations, seating arrangements, and service flow with strong organizational skills.
  • Address guest complaints professionally, maintaining exceptional communication and interpersonal relations.
  • Coordinate special events and private dining experiences with attention to detail and planning skills.
  • Monitor financial performance, including revenue tracking and controlling expenses.
  • Ensure compliance with health and safety regulations in front-of-house operations.

Requirements:

  • Bachelor's degree in hospitality management or business administration (preferred).
  • 5-7+ years of front-of-house management experience, including 2-3 years in a senior role at a high-end restaurant.
  • Proficiency in restaurant management software and point-of-sale systems.

The estimated salary for this role is R18,000 - R20,000 per month, based on industry standards and location.



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