Customer Experience Manager

1 month ago


East Rand, South Africa Job Masters Full time

Job Summary

As a key member of our team at Job Masters, we are seeking a highly skilled and experienced Customer Service Manager to lead our customer service operations in Southern Africa.

Key Responsibilities

  • Develop and implement strategic plans to drive customer satisfaction and loyalty.
  • Lead a team of customer service managers and representatives to ensure exceptional service delivery.
  • Collaborate with cross-functional teams to identify and address customer needs.
  • Implement process improvements to increase efficiency and reduce costs.
  • Monitor and analyze customer feedback to inform business decisions.

Requirements

  • Minimum 8-10 years of experience in customer service management, preferably in a multinational company.
  • Proven leadership experience with the ability to motivate and develop high-performing teams.
  • Extensive knowledge of ERP systems, including DOH, COH, and Syspro.
  • Strong analytical and problem-solving skills with the ability to present findings to leadership teams.
  • Excellent communication and interpersonal skills with the ability to interact with staff at all levels.

Desirable

  • Experience working in a multinational environment.
  • Product and industry knowledge advantageous.

Qualifications and Traits

  • Formal tertiary qualification in Business Management is essential.
  • Results-oriented, emotionally intelligent, and self-motivated with a hands-on attitude.
  • Ability to manage managers and operations teams with accountability for actions and integrity.

Mental and Physical Demands

  • High levels of concentration required with the ability to work under pressure and adapt to changing circumstances.
  • Domestic and occasional cross-border travel required to engage with customers.

About Us

Job Masters is a leading provider of [industry/service] solutions, committed to delivering exceptional customer experiences. We value our employees' skills, experience, and contributions, offering a dynamic and supportive work environment.



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