Customer Relations Director
6 days ago
We are seeking a highly skilled and experienced Customer Relations Director to lead our customer service team in Southern Africa. This is an excellent opportunity for a results-driven individual to drive business growth, improve operational efficiencies, and enhance customer satisfaction.
The successful candidate will have a minimum of 8-10 years of experience in customer service management within a multi-national company. They will be responsible for implementing effective business processes, leading a team of customer service managers and representatives, and collaborating with the sales team to drive sales targets.
This is a challenging role that requires strong leadership skills, analytical thinking, and excellent communication and presentation skills. If you are a self-motivated and result-oriented individual who can adapt to a fast-paced environment, we encourage you to apply.
Key Responsibilities:
- Lead the customer service team to achieve business objectives and growth targets.
- Implement effective business processes and strategies to improve operational efficiencies.
- Collaborate with the sales team to drive sales targets and opportunities.
- Mentor and develop customer service managers and representatives.
- Ensure high levels of customer satisfaction through effective issue resolution and complaint handling.
Requirements:
- Minimum 8-10 years of experience in customer service management within a multi-national company.
- A formal tertiary qualification in Business Management or a related field.
- Strong leadership skills and ability to motivate and develop a team.
- Excellent analytical, problem-solving, and decision-making skills.
- Excellent communication and presentation skills, both written and verbal.
- Ability to work under pressure and meet deadlines.
Salary and Benefits:
We offer a competitive salary package of R940,000 - R1,300,000 per annum, inclusive of basic salary, car allowance, company contribution to medical aid and provident fund. Other benefits include domestic and occasional cross-border travel, health insurance, and retirement savings plan.
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