Customer Liaison Officer

7 days ago

East Rand, South Africa Unique Personnel Full time

**Job Number**
- 72833

**Job Type**
- Permanent

**Job Title**
- Customer Liaison Officer

**Computer Skills**
- JD Edwards,MS Excel,MS Outlook,MS Word,Sales Force

**Industry**
- Engineering

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng
- REPORTING TO THE CUSTOMER LIAISON SUPERVISOR- JOB PURPOSE:
- To provide an efficient customer liaison service within the Africa territories to the Sales Engineers, Internal Business Units and directly to the Clients.- JOB FUNCTION:
- All RFQ’s/Orders are attended to within 24 hours of receipt or before closing date and time.- Contact with relevant persons is maintained regarding the status of quotes and orders.- All relevant quotes/orders and supporting documents are correctly saved and tracked as per departmental procedures.- All quotations and orders are followed up on and input is provided.- Orders on JDE are expedited to ensure delivery deadlines.- Critical orders are handled urgently by following the correct channels within each Division.- All queries/complaints are handled to customer satisfaction.- Order confirmation of delivery dates are confirmed, and customer is communicated with accordingly.- External and internal customer orders and queries are managed to ensure that expediting is in accordance with set standards.- Upfront invoices are requested and PFI sent to client when required.- All outstanding client payments are expedited weekly.- Import permits are expedited and obtained from the customer when necessary.- Weekly reports are distributed by due date.- All Customer Complaints as well as progress on resolution of those are communicated to the Manager as well as the relevant Salesperson.-
- Open Order report is completed and sent weekly.- All information pertaining to the RFQ, the Quote and the order is captured as soon as received on the Sales Force.-
**Inherent Requirements**
- QUALIFICATION & REQUIREMENTS:
- Grade 12- At least 3 years administration experience in a customer liaison role.- Attention to detail, quality orientated, follows up, problem solver, customer focused, good communication, planning and organising skills- Proficient in MS Office Suite (MS Word, MS Excel and MS Outlook), JDE/Salesforce will be advantageous**What Qualification**
- Matric

**Minimum Qualification**
- Matric

**Status**
- Available

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