Customer Service Agent

6 months ago


East Rand, South Africa SoluGrowth (Pty) Ltd. Full time

Solugrowth is looking for a Customer Service Agent for a client based in Boksburg within the Logistics environment to ensure that all customer queries are dealt with in an efficient manner and provides a a high level of service to promote the organisations products and services. Must have basic product knowledge and may be responsible for marketing the organisations products and cross-selling them in an effective manner.

RESPONSIBILITIES
- Manage discrepancy reports and advising clients of damaged cargo
- Follow up on third party deliveries
- Collections from local/regional offices
- Problem deliveries, mailing accounts with futile trip charge
- Follow up on outstanding quotes
- Monitor/update customers on special shipment
- Know truck arrival times for all branches daily
- Response time to queries must be withing 30 minutes
- Daily reporting on unresolved issues to management and any written complaints received
- Forward possible leads to relevant salesperson in respective regions as well as quotes done for non-account clients
- Run delivery reports by customer as and when required by management
- Assist with data capturing and pod capturing as and when needed
- Obtain daily floor check report from operations and add notes to Parcel Perfect
- Arrange and follow up with agent collections
- Obtain pods from agents from their websites

SKILLS & EXPERIENCE
- Grade 12/NQF4/Matric
- Code B Drivers License & Own transport
- 2 - 3 years experience in similar role
- Experience in Logistics industry
- Familiar with Parcel Perfect system
- Willing to work overtime - be available after business hours and during weekends when required


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