Customer Service Representative

4 weeks ago


Centurion, Gauteng, South Africa WNS Global Services Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at WNS Global Services. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our clients, resolving customer inquiries, and providing accurate information on products and services.

Key Responsibilities:

  • Follow clear instructions and guidelines to investigate, resolve, and process high-volume customer inquiries.
  • Identify and understand customer needs to provide a consistently high-quality service.
  • Effectively promote client products and enhance customer experience and loyalty.
  • Provide accurate information on products and services to ensure consistency across the organization.
  • Escalate any queries, complaints, and operational or regulatory risks to the relevant team.

Requirements:

  • Minimum 12 months of experience in a customer service role (Contact center).
  • A Matric/Grade 12 Certificate or equivalent.

Why Join Us:

At WNS Global Services, we offer a dynamic and supportive work environment that fosters growth and development. As a Customer Service Representative, you will have the opportunity to work with a talented team, develop your skills, and make a real impact on our clients' businesses.



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