Customer Service Representative

2 weeks ago


Centurion, Gauteng, South Africa Customer Loyalty Consultants Full time

Job Overview:

To play a vital role in the Customer Experience Centre, you will be responsible for performing customer service-related duties, including handling inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with all relevant parties. Your goal will be to ensure that requests for assistance are attended to and contribute to the effective operation of a customer service-oriented center.

Qualifications and Experience:

  • Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
  • Clear Criminal and ITC Records
  • Computer Literacy MS Office: Word, Excel, Outlook, and PowerPoint
  • Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support)

Skills and Attributes:

  • Bilingual (Fluent English and Afrikaans)
  • Verbal reasoning
  • Punctual & well groomed
  • Patient
  • Ability to work under pressure
  • Strong conflict resolution skills
  • Excellent oral, written, and interpersonal communication skills
  • Exceptional listening and analytical skills
  • Strong attention to detail
  • Strong knowledge of customer care processes and techniques

Please note: Only shortlisted candidates will be contacted. If you do not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.



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