Customer Service Representative
2 weeks ago
Job Overview:
To play a vital role in the Customer Experience Centre, you will be responsible for performing customer service-related duties, including handling inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with all relevant parties. Your goal will be to ensure that requests for assistance are attended to and contribute to the effective operation of a customer service-oriented center.
Qualifications and Experience:
- Grade 12 certificate or equivalent Level 4 qualification issued by SAQA
- Clear Criminal and ITC Records
- Computer Literacy MS Office: Word, Excel, Outlook, and PowerPoint
- Minimum 3 years of experience in Medical Contact Centre (Intermediate and Basic Life Support)
Skills and Attributes:
- Bilingual (Fluent English and Afrikaans)
- Verbal reasoning
- Punctual & well groomed
- Patient
- Ability to work under pressure
- Strong conflict resolution skills
- Excellent oral, written, and interpersonal communication skills
- Exceptional listening and analytical skills
- Strong attention to detail
- Strong knowledge of customer care processes and techniques
Please note: Only shortlisted candidates will be contacted. If you do not hear from the HR Department at CLC within two weeks, kindly consider your application unsuccessful.
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