Customer Service Representative
1 month ago
About the Role:
We are seeking a friendly and organized Receptionist to join our gym located in Pierre van Ryneveld. As the first point of contact for our clients, you will provide exceptional customer service and ensure smooth operations at the front desk.
Key Responsibilities:
- Welcoming clients upon arrival and providing information about gym services and membership options.
- Issuing invoices to clients promptly and accurately.
- Assisting potential clients with inquiries and providing necessary information.
- Guiding clients through membership sign-up processes.
- Maintaining a clean and well-organized reception area and common areas of the gym.
- Responding to daily emails, addressing client inquiries and internal communications.
- Handing over clients' information for collections as required.
- Loading new members' contracts into the system and maintaining accurate records.
- Assisting in scheduling staff working rosters to ensure adequate coverage.
- Addressing and solving problems as they arise to ensure a positive client experience.
- Reporting on progress and completion of tasks as required.
Requirements:
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Proficiency in basic computer skills and office software.
- Ability to work independently and as part of a team.
- Customer service experience is preferred.
- Positive attitude and a passion for fitness and wellness.
How to Apply: Please send your resume and a cover letter to dvisser.promatch@outlook.com.
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