Customer Service Representative
7 days ago
We are seeking a skilled Customer Service Representative to join our team at Talent Evolution (Pty) Ltd. The ideal candidate will have extensive experience in in-bound and customer relations call centre environments, with fluency in English and Afrikaans due to the client base.
Key Responsibilities:- Deal with external and internal enquiries, provide feedback, and find permanent solutions.
- Registration related enquiries, CRM Logging System, and Telephonic enquiries.
- Product and general information enquiries, assist with online enquiries.
- Obtain information from relevant departments to resolve enquiries.
- Log all enquiries received internally and externally.
- Required to work after hours/weekends when necessary.
- Type draft correspondence and general typing.
- Keep necessary records and do filing.
- Assist with reception when assistance is needed.
- Assist Sales & CRM to achieve common objectives.
- Grade 12 qualification is a prerequisite.
- Any relevant Customer Service Experience will be an advantage.
- Supervisor experience will be an advantage.
- Excellent interpersonal skills, written, and oral communications skills (both English and Afrikaans).
- Ability to work with and manage different personalities.
- A professional phone presence.
- Ability to work independently and in a team.
- Excellent organisational skills and professional work approach.
- Ability to communicate and screen effectively over the phone.
- Ability to deal with people tactfully and listen effectively.
- Excellent computer skills on office administrative packages (MS Office).
- Ability to work under pressure and multitask.
- Valid driver's license.
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