Customer Service Representative

1 week ago


Centurion, Gauteng, South Africa LuMac Recruitment and Consulting Full time

**Job Summary**

LuMac Recruitment and Consulting is seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Respond to customer inquiries and concerns in a professional and timely manner
  • Provide detailed explanations of services and products to customers
  • Upsell and promote repair plans to customers
  • Monitor customer satisfaction levels and conduct customer service ratings
  • Refer customers to superiors when necessary

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Proficiency in CRM software

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

How to Apply:

Interested candidates should submit their resume and cover letter to [insert contact information].



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