Customer Service Representative
1 week ago
**Job Summary**
LuMac Recruitment and Consulting is seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Respond to customer inquiries and concerns in a professional and timely manner
- Provide detailed explanations of services and products to customers
- Upsell and promote repair plans to customers
- Monitor customer satisfaction levels and conduct customer service ratings
- Refer customers to superiors when necessary
Requirements:
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Proficiency in CRM software
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
How to Apply:
Interested candidates should submit their resume and cover letter to [insert contact information].
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