Customer Service Representative

1 month ago


Centurion, Gauteng, South Africa HR Genie Full time
Job Description

The Front Desk Coordinator role at HR Genie requires the ability to deliver exceptional customer service and provide a positive first impression to our members.

Purpose of the Job

  • Responsible for greeting members and delivering exceptional customer service assistance.

Key Performance Areas

  • Answering telephones with a friendly and professional tone.
  • Providing customer service that reflects the Planet Fitness way.
  • Efficiently assisting and resolving queries in a timely manner.
  • Greeting and accessing members with a smile and a positive attitude.
  • Ensuring the reception area is effectively and efficiently controlled.
  • Utilizing superior communication skills to build strong relationships with members.

Experience and Competencies Required

  • Basic PC literacy and proficiency in relevant software.
  • Displaying friendly and efficient qualities that reflect the Planet Fitness way.
  • Flexibility to work varying shifts and hours.
  • Possessing high levels of energy and enthusiasm.
  • Previous experience in a front desk or welcome desk position is an added advantage.
  • Having reliable transportation to and from work.

HR Genie is an equal opportunities employer and welcomes applications from all qualified candidates.



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