Customer Service Representative
1 month ago
The Front Desk Coordinator role at HR Genie requires the ability to deliver exceptional customer service and provide a positive first impression to our members.
Purpose of the Job
- Responsible for greeting members and delivering exceptional customer service assistance.
Key Performance Areas
- Answering telephones with a friendly and professional tone.
- Providing customer service that reflects the Planet Fitness way.
- Efficiently assisting and resolving queries in a timely manner.
- Greeting and accessing members with a smile and a positive attitude.
- Ensuring the reception area is effectively and efficiently controlled.
- Utilizing superior communication skills to build strong relationships with members.
Experience and Competencies Required
- Basic PC literacy and proficiency in relevant software.
- Displaying friendly and efficient qualities that reflect the Planet Fitness way.
- Flexibility to work varying shifts and hours.
- Possessing high levels of energy and enthusiasm.
- Previous experience in a front desk or welcome desk position is an added advantage.
- Having reliable transportation to and from work.
HR Genie is an equal opportunities employer and welcomes applications from all qualified candidates.
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