Customer Service Representative

2 months ago


Centurion, Gauteng, South Africa WNS Global Services Full time

Main Purpose:
The primary objective of this role is to deliver exceptional customer service, ensuring customer satisfaction and loyalty while driving business growth for WNS Global Services. Key responsibilities include:

Key Responsibilities:
• Investigate, resolve, and process high-volume customer inquiries, providing value at first point of contact.
• Identify and understand customer needs to provide a consistently high-quality service.
• Promote client products and enhance customer experience and loyalty.
• Provide accurate information on products and services, ensuring consistency across the organization and delivering a reliable and trustworthy customer service.
• Escalate queries, complaints, and operational or regulatory risks to the relevant team for timely resolution.
• Ensure customer retention, loyalty, and build a credible reputation.
• Operate customer-related information systems to the required standard, maintaining accurate and secure records.
• Adhere to company and department standards, policies, and procedures, promoting a culture where customers are treated fairly and properly informed.

Requirements:
• Minimum 12 months experience in a customer service role (Contact center).
• A Matric/Grade 12 Certificate or equivalent.



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