Customer Service Representative
4 days ago
To support the Customer Experience Centre with the vital role of delivering exceptional customer service, including handling inbound and outbound calls, logging cases on the CCA, performing follow-ups, and maintaining excellent communication with relevant parties. Key qualifications include a Grade 12 certificate, clear Criminal and ITC Records, and proficiency in MS Office. A minimum of 3 years of experience in Medical Contact Centre is required. The ideal candidate will possess bilingual skills in English and Afrikaans, verbal reasoning, and strong communication skills.
Key Responsibilities:
- Handle customer inquiries and resolve issues efficiently
- Log cases on the CCA and perform follow-ups
- Communicate effectively with internal teams and customers
- Maintain accurate records and reports
Skills and Attributes:
- Bilingual (English and Afrikaans)
- Verbal reasoning
- Punctual and well-groomed
- Patient
- Able to work under pressure
- Strong conflict resolution skills
- Excellent oral, written, and interpersonal communication skills
- Strong attention to detail
- Strong knowledge of customer care processes and techniques
What We Offer:
CLC is a dynamic and customer-focused organization, and we provide a supportive work environment with opportunities for growth and development.
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