Incident Management

1 week ago

Cape Town, Western Cape, South Africa Rain Full time
Key Responsibilities:
  • Responsible for planning and coordinating all the activities required to perform, monitor, and report on the incident management process.
  • Manages the remediation of any deviation of a process and inform the relevant department.
  • Responsible for communicating to the relevant stakeholders on the current incident.
  • Point of contact for all Major Incidents on the network.
  • Responsible for the effective implementation of the "Incident Management" process and carries out the respective reporting procedure.
  • Responsible for the severity level escalation of the Incidents.
  • Provide guidance to the Incident Process Coordinators (fault management).
  • Ensures that the partner Service Level Agreement are ad- heard to.
  • Post diagnostic Identification, initiation, scheduling of an incident review.
  • Ensure the closure of all resolved and end-user confirmed Incident records.
  • Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
  • Ensure the design of the Incident process aligns with the business and industry best practices
Key Performance Areas:

KPI 1
  • Set up and manage the NOC support team for 24/7 monitoring of the network
  • Design the Request for Incident process and communication plan
  • Identify, analyse, and communicate the relevant severity level of the Incident
  • Coordinates efforts with another specialist
  • Identify gabs in the Incident process
  • Review the Incident Management process with the business and stakeholders
KP1 2
  • Screening of the Incident to identify the internal and external specialist who will form part of the crisis
  • Troubleshoot issues and manage to resolution
  • Critical Incident Coordinator from Rain side (Recovery Leader) problem management, escalate to correct person, ensure resolution within the SLA with upstream provider
  • Communication on the Incident progress and ensuring all relevant stakeholders are notified
  • Ensuring the Incident is managed for best possible resolution
Qualification, Knowledge and Experience:
  • Good communication skills
  • National Diploma Information
  • NOC/ Fault Management Experience Graduates
  • Technology: Networking

  • Technical Incident Manager

    15 hours ago

    Cape Town, Western Cape, South Africa Network Full time

    **Job Summary:**As a Technical Incident Manager, you will play a critical role in ensuring the smooth operation of our systems. You will be responsible for monitoring system health, identifying and resolving issues, and collaborating with cross-functional teams to drive incident resolution.This is an excellent opportunity for someone who is detail-oriented,...

  • Digital Forensics and Incident Response Expert

    5 days ago

    Cape Town, Western Cape, South Africa S-RM Full time

    About Our TeamWe are a close-knit team of cybersecurity professionals who share a passion for innovation and excellence. Our team is committed to delivering high-quality services and fostering a culture of equality, diversity, and inclusion.We believe in investing in our employees' growth and development, providing opportunities for professional advancement...

  • Engineering Services Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Bidvest Facilities Management Full time

    Job title : Engineering Services ManagerJob Location : Western Cape, Cape TownDeadline : April 03, 2025Quick Recommended LinksJobs by Location Job by industries ROLE PURPOSEEnsure infrastructure services are maintained and operational to service standards specified. Maintain availability of assets and building in accordance to specified standards. Support...

  • Engineering Services Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Bidvest Facilities Management Ltd Full time

    ROLE PURPOSE Ensure infrastructure services are maintained and operational to service standards specified. Maintain availability of assets and building in accordance to specified standards. Support the planned maintenance programme in order to ensure business continuity incurs minimum downtime. Proactively manage the maintenance process and identify...

  • Sausage Filler with Supervisory Skills

    7 days ago

    Cape Town, Western Cape, South Africa Riseup Management Full time

    Key Responsibilities:Machine Operation:Operate and maintain sausage filling machines, ensuring optimal performance and minimizing downtime.Monitor the sausage production process, ensuring the correct filling, casing, and sealing of sausages.Troubleshoot and resolve minor machine malfunctions promptly to prevent delays.Supervision and Leadership:Supervise a...

  • Cloud Security Operations Manager

    15 hours ago

    Cape Town, Western Cape, South Africa Amazon Full time

    Job DescriptionA high-performing professional is required to manage security operations at an AWS Data Center. Key responsibilities include directing contract guard force operations, managing security incidents, conducting post-incident investigations, and supporting business continuity responses to crises and emergencies.About the RoleThis role requires a...

  • Senior IT Infrastructure Manager

    4 days ago

    Cape Town, Western Cape, South Africa Tower Group (Pty) Ltd Full time

    Tower Group (Pty) Ltd is seeking an experienced Senior IT Infrastructure Manager to lead our Data Centre Managed Services NOC Team.The ideal candidate will have a strong understanding of data centre operations, infrastructure monitoring, and incident management.This role requires strong leadership, technical expertise, and excellent customer relationship...

  • Security Operations Manager

    5 days ago

    Cape Town, Western Cape, South Africa Ananzi Full time

    We're seeking a Security Operations Manager to join our team at Ananzi. As a Security Operations Manager, you'll play a key role in managing and executing our security operations functions, including incident response, threat analysis, and security monitoring. You'll work closely with our security teams to develop and implement effective security strategies,...

  • Managed Services Solutions Expert

    4 days ago

    Cape Town, Western Cape, South Africa NTT Full time

    About the RoleAs a Collaboration Managed Services Engineer at NTT DATA, you will play a vital role in ensuring the delivery of managed services to our clients. This involves proactively managing, monitoring, and resolving escalated technical incidents and problems to ensure the restoration of services to clients. Your primary objective will be to review...

  • Event Management Shift Lead Specialist

    15 hours ago

    Cape Town, Western Cape, South Africa Bvnk Group Full time

    Key ResponsibilitiesMonitor alarms from Logicmonitor and other tools, opening incidents in the ticketing system and notifying customers within defined SLAs.Contact third-party suppliers to log support calls, obtain updates on open support calls or request technical advice.Carry out remote diagnostic tests and checks when incidents are logged by...

  • Data Center NOC Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    We are seeking an experienced Data Centre NOC Manager to lead the MTN Data Centre Managed Services NOC Team. The successful candidate will be responsible for overseeing the monitoring, maintenance, and operational management of MTN's data centres, ensuring the availability, reliability, and optimal performance of all critical infrastructure, including...

  • Data Center NOC Manager

    7 days ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    We are seeking an experienced Data Centre NOC Manager to lead the MTN Data Centre Managed Services NOC Team. The successful candidate will be responsible for overseeing the monitoring, maintenance, and operational management of MTN's data centres, ensuring the availability, reliability, and optimal performance of all critical infrastructure, including...

  • Data Centre NOC Manager

    4 days ago

    Cape Town, Western Cape, South Africa Tower Group (Pty) Ltd Full time

    We are seeking an experienced Data Centre NOC Manager to lead the MTN Data Centre Managed Services NOC Team. The successful candidate will be responsible for overseeing the monitoring, maintenance, and operational management of MTN's data centres, ensuring the availability, reliability, and optimal performance of all critical infrastructure, including...

  • Cybersecurity Manager: Security Operations

    3 weeks ago

    Cape Town, Western Cape, South Africa Gijima Holdings Full time

    Requirements: 12+ years in cybersecurity, with at least 5 years in a leadership role. Experience leading a specialized cybersecurity team in large environments. Strong knowledge of security operations, threat detection, and incident response. Experience with adversarial frameworks (e.g., MITRE ATT&CK) and PCI-DSS. Proven ability to manage and develop...

  • Cybersecurity Manager: Security Operations

    1 week ago

    Cape Town, Western Cape, South Africa Gijima Holdings Full time

    Requirements:12+ years in cybersecurity, with at least 5 years in a leadership role.Experience leading a specialized cybersecurity team in large environments.Strong knowledge of security operations, threat detection, and incident response.Experience with adversarial frameworks (e.g., MITRE ATT&CK) and PCI-DSS.Proven ability to manage and develop...

  • SHEQ Manager Assistant

    15 hours ago

    Cape Town, Western Cape, South Africa AB Volvo Full time

    Job Summary:We are seeking a highly skilled SHEQ Manager Assistant to support our Safety Manager in implementing and monitoring safety programs. The ideal candidate will have previous experience in a safety role and be certified in safety management.About the Role:The SHEQ Manager Assistant will play a key role in supporting the Safety Manager in ensuring...

  • Security Operations Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job Description:Lead the charge in securing systems, data, and networks from ever-evolving threatsMonitor, detect, and neutralize cyber risks before they escalateInvestigate security incidents with precision, uncovering vulnerabilities and reinforcing digital fortressesDevelop and implement security protocols that stay ahead of the gameCollaborate with elite...

  • Security Operations Manager

    7 days ago

    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    Job Description: Lead the charge in securing systems, data, and networks from ever-evolving threatsMonitor, detect, and neutralize cyber risks before they escalateInvestigate security incidents with precision, uncovering vulnerabilities and reinforcing digital fortressesDevelop and implement security protocols that stay ahead of the gameCollaborate with...

  • Occupational Therapist Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Faircape Group Full time

    Job title : Occupational Therapist ManagerJob Location : Western Cape, Cape TownDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries Duties include but are not limited to the following: Department Management:Plan, organize, and facilitate recreational, therapeutic, and social activities tailored to residents' preferences and...

  • Data Centre Service Delivery Manager

    4 days ago

    Cape Town, Western Cape, South Africa Tower Group (Pty) Ltd Full time

    We are seeking an experienced Data Centre Service Delivery Manager to lead our Data Centre Managed Services NOC Team at Tower Group (Pty) Ltd.The successful candidate will be responsible for overseeing the monitoring, maintenance, and operational management of our data centres, ensuring the availability, reliability, and optimal performance of all critical...