Travel Experience Coordinator

2 weeks ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time

Explore a rewarding career with ABC Worldwide as an experienced Travel Consultant.

About the Role

We are seeking a dynamic and organized individual to join our team as a Travel Consultant. As a key member of our tour operator business, you will be responsible for shaping our travel offerings through determining clients' needs and suggesting suitable itineraries.

Your expertise in operations, client experience, supplier engagements, and communication and reporting will ensure a holistic approach to managing top client experiences and driving business success.

In this role, you will play a pivotal part in maintaining efficiency and consistency throughout the client's journey by supplying travelers with pertinent information and useful travel materials.

Your Responsibilities

  • Act as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent.
  • Deliver exceptional service to existing and potential clients with in-depth knowledge of African properties and destinations.
  • Prepare attractive quotations and itineraries that complement individual client expectations and budgets.
  • Action the travel booking process at all levels, including booking hotel rooms, car rentals, lodges, and other services.
  • Collect client payments and approve supplier invoices for payment.
  • Provide customer support before, during, and after travel to ensure client retention.
  • Meet and exceed monthly and quarterly sales targets set by Sales Managers.
  • Manage key performance metrics, including Enquiries, Bookings, E2B, Revenue, GP, and GP%.
  • Work directly with Sales Managers to resolve client travel issues.
  • Ensure timely resolution of client queries and provide excellent customer service.
  • Collaborate with external suppliers via telephone and email communications to resolve booking-related tasks.
  • Communicate effectively with various support areas, including Flights, Finance, Kaptio Team, and Marketing.

Requirements

  • A National Senior Certificate/Matric.
  • Minimum 2-5 years of experience within the tour operator environment.
  • The ability to craft tailor-made experiences based on clients' needs and specific requirements from the Spanish market.
  • Detailed knowledge of Southern Africa, East Africa, and Indian Ocean islands.
  • Proficiency in Google Suite.
  • Working experience of tour operating software (e.g., Globetrack, Kaptio, Tourplan).
  • The ability to influence clients and drive sales growth.
  • Exceptional communication skills and high level of client centricity.

Not Essential but Advantageous: A Diploma/Degree in Tourism.

We are an equal opportunities employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference. Please note that this position is only available to SA citizens.

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