Travel Experience Coordinator

3 weeks ago


Cape Town, Western Cape, South Africa VHRS Full time

Role Summary:


We are seeking a bright, energetic, organized individual with a passion for travel and service to join our team at VHRS.


Responsibilities:



  • Assist luxury travel advisors daily, maintaining instant contact with clients
  • Transform confirmed itineraries into personalized experiences
  • Learn clients' interests to fulfill their travel dreams, including restaurant reservations, spa appointments, tour guide organization, and special dietary needs
  • Create beautiful, detailed color itineraries for client vacations
  • Maintain excellent personal skills and communication with clients
  • Access email after work hours for client emergencies and potentially work from home as needed
  • Adapt to a fast-paced and intense work environment while providing exceptional service

Requirements:



  • Excellent personal skills and a strong orientation to luxury and service
  • Proficiency in Word and strong organizational abilities
  • Critical thinking and resourcefulness
  • Ability to work under pressure and manage multiple tasks effectively
  • Dependable and efficient with a team player attitude
  • Strong writing skills for creating detailed itineraries

Key Qualities:



  1. Solution-oriented / Problem solver
  2. Critical thinker
  3. Positive personality that fits into our culture
  4. Service-oriented
  5. Resourceful
  6. Passionate about travel
  7. Anticipates needs
  8. Articulate
  9. Creative
  10. Meticulous / Detail-oriented
  11. Organized
  12. Good writing skills
  13. Understanding of luxury travelers and wealthy clients
  14. Goes above and beyond
  15. Ambitious
  16. Ability to focus on others' needs
  17. Good multi-tasker that prioritizes well
  18. Expedient
  19. Works well under pressure
  20. Dependable
  21. Team player
  22. Handles difficult and demanding clients effectively
  23. Efficient
  24. Diligent
  25. Adheres to policies, and office etiquette, and respects office hours

About VHRS:


We are a leading US luxury vacation company seeking a talented individual to join our team.



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