Travel Experience Specialist

1 month ago


Cape Town, Western Cape, South Africa Kinesis Holdings Full time

Kinesis Holdings is a dynamic and innovative company that seeks a highly skilled Travel Experience Specialist to join its team. In this role, you will be responsible for delivering exceptional customer experiences and providing top-notch service to clients from around the world.

About Kinesis Holdings

We are a forward-thinking company that prides itself on its commitment to innovation and customer satisfaction. Our team of experts works tirelessly to ensure that our clients receive the highest level of service and support.

Job Description

The successful candidate will have a minimum of 2 years of experience in customer service, ideally in an international contact centre setting. They will also possess strong computer skills and be confident in internet navigation. Additionally, they will have a minimum of 2 years of experience in the travel or tourism industry, with a focus on tours and activities.

In this role, you will be responsible for managing a portfolio of existing clients and accounts, ensuring strong client relationships and retention. You will also deliver exceptional, first-class customer service at all times, provide clients with a range of unbiased travel options, and proactively follow up on quotations each morning to confirm client needs are met.

You will collaborate with Business Account Managers to maximize business opportunities and share relevant leads. You will also coordinate closely with Ticketing and Finance teams to ensure seamless reservation and ticket issuance. Your primary objective will be to achieve personal objectives in alignment with company KPIs and account SLAs.

To be successful in this role, you will need to maintain a strong understanding of key products, services, and unique selling points. You will also be required to uphold and promote company values, behaviors, and culture, actively participating in team meetings and contributing to discussions.

Requirements
  • Fluent in Dutch, German, and English
  • At least 2 years of continuous experience in customer service, ideally in an international contact centre setting
  • Minimum of 2 years of experience in the travel or tourism industry, with a focus on tours and activities
  • Strong computer skills and confident in internet navigation
  • Flexibility to work UK and US hours, as needed

$50,000 - $60,000 per year, depending on experience and qualifications. We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.



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