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Travel Experience Specialist

2 months ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time
Role Summary
At ABC Worldwide, we are seeking a skilled Travel Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences from pre-travel to post-travel. Your primary focus will be on building strong relationships with our clients, providing personalized support, and ensuring seamless travel experiences.

Key Responsibilities
  • Customer Experience
    • Develop and maintain strong relationships with clients, providing exceptional customer service and support throughout their travel journey.
    • Coordinate and arrange special experiences, such as gift drops and meet-and-greets, to enhance the client's travel experience.
    • Provide pre and post-travel support, including communication, reminders, and booking arrangements.
    • Manage complaints and issues, ensuring prompt resolution and client satisfaction.
  • Bookings Management
    • Process bookings, including add-on services, refunds, and itinerary changes.
    • Review and send final documentation to clients, ensuring accuracy and completeness.
    • Collaborate with the Sales Administrator to handle booking deferrals and cancellations.
  • Third Party Liaison
    • Work closely with suppliers and partners to resolve issues and ensure smooth travel experiences.
Requirements
  • Matric qualification
  • Diploma in Travel and Tourism or relevant tertiary qualification
  • Minimum 3-5 years of travel industry experience
  • Excellent communication and customer service skills
Skills and Competencies
  • Deciding and initiating action
  • Persuading and influencing
  • Presenting and communicating
  • Planning and organizing
  • Working with people
  • Exceptional written and verbal communication skills
  • Good listening skills
  • Learning and researching
  • Delivering results and meeting customer expectations
  • Adapting and responding to change
  • Coping with pressure and setbacks
  • Seamless administration and organizational skills
  • Creativity Attributes and Behaviour
  • People-focused
  • Accountable
  • Detail-oriented
  • Organized
  • Solutions-driven
  • Adaptable
  • Confident
  • Independent
  • Proactive
  • Agile