Travel Experience Specialist
3 weeks ago
At ABC Worldwide, we are seeking a skilled Travel Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences from pre-travel to post-travel. Your primary focus will be on building strong relationships with our clients, providing personalized support, and ensuring seamless travel experiences.
Key Responsibilities
- Customer Experience
- Develop and maintain strong relationships with clients, providing exceptional customer service and support throughout their travel journey.
- Coordinate and arrange special experiences, such as gift drops and meet-and-greets, to enhance the client's travel experience.
- Provide pre and post-travel support, including communication, reminders, and booking arrangements.
- Manage complaints and issues, ensuring prompt resolution and client satisfaction.
- Bookings Management
- Process bookings, including add-on services, refunds, and itinerary changes.
- Review and send final documentation to clients, ensuring accuracy and completeness.
- Collaborate with the Sales Administrator to handle booking deferrals and cancellations.
- Third Party Liaison
- Work closely with suppliers and partners to resolve issues and ensure smooth travel experiences.
- Matric qualification
- Diploma in Travel and Tourism or relevant tertiary qualification
- Minimum 3-5 years of travel industry experience
- Excellent communication and customer service skills
- Deciding and initiating action
- Persuading and influencing
- Presenting and communicating
- Planning and organizing
- Working with people
- Exceptional written and verbal communication skills
- Good listening skills
- Learning and researching
- Delivering results and meeting customer expectations
- Adapting and responding to change
- Coping with pressure and setbacks
- Seamless administration and organizational skills
- Creativity Attributes and Behaviour
- People-focused
- Accountable
- Detail-oriented
- Organized
- Solutions-driven
- Adaptable
- Confident
- Independent
- Proactive
- Agile
-
Senior Travel Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full timeJob Title: Senior Travel SpecialistWe are seeking a highly experienced and skilled Senior Travel Specialist to join our team at Zeebra Junction Specialist Recruitment. The ideal candidate will have a strong background in the travel industry, with a focus on high-end safaris and expeditions in Africa and South America.Key Responsibilities:Design and sell...
-
Travel Industry Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full timeJob Title: Travel ConsultantJob SummaryZeebra Junction Specialist Recruitment is seeking a highly experienced Travel Consultant to join our team. The successful candidate will be responsible for designing and selling high-end travel itineraries to discerning clients. Ideal candidates will have significant experience in the travel industry, specifically in...
-
Travel Experience Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Career Custodians Full timeVacation N Life is a leading local Tourism and Hospitality group where we strive to exceed the last 10% standards. If you thrive on a company culture that focuses on growing employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity await.What We're Looking For:The Bay Hotel with the...
-
Global Travel Experience Specialist
19 hours ago
Cape Town, Western Cape, South Africa Career Custodians Full timeVillage N Life is a leading local Tourism and Hospitality group that strives for excellence in delivering exceptional travel experiences. Our company culture focuses on employee growth through career development and incentives, making us an ideal workplace for individuals seeking professional advancement.Located in the heart of Camps Bay, with the majestic...
-
Travel Experience Specialist
19 hours ago
Cape Town, Western Cape, South Africa Career Custodians Full timeVillage N Life, a leading Tourism and Hospitality group, is dedicated to delivering exceptional standards in the industry.What We're Looking For:In the heart of Camps Bay, with breathtaking views of the Twelve Apostle Mountain range and the Atlantic Ocean, The Bay Hotel is seeking an experienced Travel Consultant to join their team of passionate...
-
Travel Experience Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Career Custodians Full timeAbout the Role: We're seeking a talented Travel Consultant to join our team at the Bay Hotel in Camps Bay, Cape Town.Key Responsibilities: Deliver exceptional customer service by understanding clients' travel preferences and providing personalized recommendations. Arrange all aspects of client trips, including flights, accommodations, tours,...
-
Cape Town, Western Cape, South Africa Ventura TRAVEL Full timeKey ResponsibilitiesAs a Tour Conductor for Ventura TRAVEL, you will lead groups of travelers on 2-3 week all-country trips in Southern Africa. Your role will include providing clear information about the places you visit, conveying your enthusiasm for the region, and ensuring the safety of your clients. You will also be the first point of contact for any...
-
Senior African Expedition Specialist
19 hours ago
Cape Town, Western Cape, South Africa Zeebra Junction Specialist Recruitment Full timeZeebra Junction Specialist Recruitment is seeking a seasoned Senior African Expedition Specialist to join our team. This role offers a unique opportunity to work with discerning high-net-worth travelers and deliver exceptional customer experiences in the high-end travel space.About Zeebra Junction Specialist RecruitmentWe are a leading recruitment agency...
-
Travel Experience Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa Red Ember Recruitment Full timeJob SummaryWe are seeking a highly skilled and experienced Travel Experience Coordinator to join our team at Red Ember Recruitment. As a key member of our operations department, you will be responsible for developing and maintaining excellent working relationships with tour operators, designing exclusive travel experiences, and overseeing the execution of...
-
Travel Experience Curator
2 weeks ago
Cape Town, Western Cape, South Africa CME Recruitment Full timeCME Recruitment is seeking a skilled Travel Experience Curator to join our team.The ideal candidate will have extensive knowledge of the Indian Subcontinent, with experience in crafting high-quality, tailor-made itineraries for discerning travelers.Key Responsibilities:Curation of bespoke travel experiences for luxury clientsEnd-to-end sales process,...
-
Travel Experience Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa Career Custodians Full timeAbout the RoleVillage N Life, a leading local Tourism and Hospitality group, is seeking a skilled Travel Consultant to join their team. As a key member of the team, you will be responsible for delivering exceptional customer experiences and providing expert advice to clients seeking unforgettable travel experiences.Key ResponsibilitiesUnderstand clients'...
-
Travel Experience Expert
2 weeks ago
Cape Town, Western Cape, South Africa Career Custodians Full timeWelcome to our team of dedicated professionals at Career Custodians! We're excited to announce a new opportunity for a Travel Consultant to join our dynamic team.About the Role:We're seeking a highly skilled and experienced Travel Consultant to provide exceptional service to our clients. As a key member of our team, you'll be responsible for understanding...
-
Travel Experience Manager
1 week ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeClient Experience ExpertAbout the Role:At ABC Worldwide, we are seeking a skilled Client Experience Expert to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional customer experiences from the initial booking stage to post-travel follow-up.Key Responsibilities:Customer Experience:Develop and maintain...
-
Travel Experience Coordinator
2 weeks ago
Cape Town, Western Cape, South Africa Kinesis Holdings Full timeJob Title: Travel Experience CoordinatorCompany: Kinesis HoldingsWe are seeking a skilled Travel Experience Coordinator to join our dynamic team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction for our clients.Key Responsibilities:Manage a...
-
Travel Experience Coordinator
2 weeks ago
Cape Town, Western Cape, South Africa VHRS Full timeRole Summary:We are seeking a bright, energetic, organized individual with a passion for travel and service to join our team at VHRS.Responsibilities: Assist luxury travel advisors daily, maintaining instant contact with clients Transform confirmed itineraries into personalized experiences Learn clients' interests to fulfill their travel dreams, including...
-
Expert Travel Itinerary Specialist
19 hours ago
Cape Town, Western Cape, South Africa Cullinan Holdings Full timeJob SummaryWe are seeking a highly skilled and customer-focused Expert Travel Itinerary Specialist to join our team at Cullinan Holdings in Cape Town. As an integral part of our Pentravel division, you will be responsible for crafting bespoke travel experiences that exceed our clients' expectations.
-
Travel Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa AESG Full timeJob Title: Travel CoordinatorAESG is a leading international specialist consultancy, engineering, and advisory firm with a presence in multiple locations worldwide. We are seeking a highly organized and detail-oriented Travel Coordinator to join our team in Cape Town, South Africa.Job SummaryThe Travel Coordinator will be responsible for managing all aspects...
-
Travel Operations Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Wild Dreams Hospitality Full timeWe are seeking a skilled Travel Operations Specialist to join our team at Wild Dreams Hospitality. This role is responsible for managing operational processes for all clients before, during, and after their travels. The ideal candidate will have a university degree in a relevant field, such as project management, finance, or tourism, and relevant experience...
-
Spanish Travel Experience Expert
3 weeks ago
Cape Town, Western Cape, South Africa Rhino Africa Full timeJob DescriptionWe are seeking a highly skilled and experienced Spanish Travel Experience Expert to join our dynamic team at Rhino Africa. As a vital member of our Spanish Sales Team, you will be responsible for creating exceptional travel experiences for our clients from the Spanish market.The ideal candidate will have a minimum of 2-5 years of experience in...
-
Travel Industry Specialist
2 days ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title: Travel Industry Specialist - Corporate SolutionsOverviewABC Worldwide is a leading global travel solutions provider seeking an experienced and skilled Travel Industry Specialist to join our team in delivering exceptional corporate travel services.ResponsibilitiesClient Management: Develop and maintain strong relationships with existing clients,...