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Department Head

1 month ago

Roodepoort, Gauteng, South Africa Leroy Merlin Full time

Job Summary

The Department Manager will be responsible for leading and supporting a team of Customer Assistants to achieve customer satisfaction and overall department results.

Main Responsibilities

  • Lead and support a team of Customer Assistants to achieve customer satisfaction and overall department results.
  • Contribute to the development of collective performance and share information to facilitate communication within the team.
  • Develop the team to meet strategic business objectives and manage daily sales and customer relations.
  • Build and implement the Business Action Plan of the department and introduce efficiency and improvement measures for optimal return and stakeholder value.
  • Ensure the day-to-day management of the department is aligned with the customer promise and coordinate sales activities in store.
  • Ensure quality customer relationships and develop and update own skills and knowledge.
  • Assume leadership role on behalf of the Head of Department when not available and participate in teamwork to ensure quality service and productivity of the store.
  • Ensure optimal staff is available for delivering excellent customer service and train and develop staff members.

Requirements

The successful candidate should have the following skills, experience, and attributes:

  • Minimum Matric or NQF4 Equivalent.
  • Relevant tertiary qualification will be an added advantage.
  • Previous retail experience at a junior management level.
  • Excellent interpersonal skills.
  • A team builder and a team player.
  • Excellent customer service skills.
  • Self-confident, hardworking, and leads by example.
  • Customer-centric.
  • Sense of responsibility.
  • Analytical.
  • Assertive and challenge status quo.

Work Environment

The Department Manager will work in a fast-paced retail environment with a focus on customer satisfaction and team performance.