Desktop Support Specialist
23 hours ago
About the Role: This permanent position involves assisting clients with 1st/2nd line technical support, call management, and remote incident resolution. You will work closely with clients to understand their needs and develop effective solutions. Your expertise should include desktop support experience, server and network support, and ITIL Foundation certification. A valid driver's license and own car are essential for this role.
Responsibilities:
- Provide on-site technical support and assistance to clients.
- Assist with 1st/2nd line technical support.
- Manage calls effectively and update them daily with meaningful comments.
- Work on SLA tickets and build strong relationships with clients.
Requirements:
- Minimum 3-5 years desktop support experience.
- Server and network support experience (advantage).
- International MCSE qualified or international equivalent.
- A+ / N+ (or equivalent) entry-level IT qualifications.
What We Offer:
- An estimated salary range of R250,000 - R400,000 per annum, depending on experience.
- A dynamic and supportive work environment.
- The opportunity to grow and develop your skills in a rapidly evolving industry.
Why Work with Us? At iOCO Infrastructure Services, we are passionate about delivering exceptional client experiences through innovative IT infrastructure solutions. We value our employees' skills, creativity, and contributions to our success. Join us in shaping the future of IT infrastructure and take advantage of opportunities for growth and development.
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