IT Support Specialist
4 weeks ago
We are seeking an IT Field Technician to join our team at IT Naledi Solutions. This role involves managing business relationships with clients, performing incident-specific activities, and taking routine service calls.
About the Role:
This position requires excellent written and verbal skills, a positive attitude, and excellent organization skills. You will be responsible for troubleshooting, installing, maintaining, and hardware break-fix. Additionally, you will provide technical support to customers in solving technical problems that occur during installation.
Key Responsibilities:
- Manage business relationships with clients to ensure mutual trust and open communication
- Take service calls and perform incident-specific activities as directed by the Call Planners
- Perform preventative maintenance activities on certain products as directed
- Install and maintain hardware and software
- Take routine service calls and perform basic maintenance and support
- Provide shift end reports to leadership team, including outstanding issues, escalations, or concerns
- Maintain SLA requirements (both internal and external)
- Evaluate accurate completion of job cards
Requirements:
- A+ certification would be advantageous
- N+ certification would be advantageous
- MCSE certification
- 5 years field tech experience would be advantageous
- General knowledge of desktop hardware and software
- Huawei certification (HCIA/HCIP Routing & Switching)
- Own vehicle
- Valid SA driver's license
- Cisco certification would be advantageous
Core Competencies:
- Excellent written and verbal Skills
- Positive attitude and ethical
- Excellent organisation skills
- Excellent analytical and problem-solving skills
- An ability to work to tight deadlines and within constraints
- Understanding of the billing / payment cycle
- Ability to multi-task
- Good Listening skills
- Team player
- Ability to perform under pressure
Salary: We offer a competitive salary range of R 250,000 - R 350,000 per annum, depending on experience.
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