IT Support Specialist

4 weeks ago


Durban, KwaZulu-Natal, South Africa IT Naledi Solutions Full time

We are seeking an IT Field Technician to join our team at IT Naledi Solutions. This role involves managing business relationships with clients, performing incident-specific activities, and taking routine service calls.

About the Role:

This position requires excellent written and verbal skills, a positive attitude, and excellent organization skills. You will be responsible for troubleshooting, installing, maintaining, and hardware break-fix. Additionally, you will provide technical support to customers in solving technical problems that occur during installation.

Key Responsibilities:

  • Manage business relationships with clients to ensure mutual trust and open communication
  • Take service calls and perform incident-specific activities as directed by the Call Planners
  • Perform preventative maintenance activities on certain products as directed
  • Install and maintain hardware and software
  • Take routine service calls and perform basic maintenance and support
  • Provide shift end reports to leadership team, including outstanding issues, escalations, or concerns
  • Maintain SLA requirements (both internal and external)
  • Evaluate accurate completion of job cards

Requirements:

  • A+ certification would be advantageous
  • N+ certification would be advantageous
  • MCSE certification
  • 5 years field tech experience would be advantageous
  • General knowledge of desktop hardware and software
  • Huawei certification (HCIA/HCIP Routing & Switching)
  • Own vehicle
  • Valid SA driver's license
  • Cisco certification would be advantageous

Core Competencies:

  • Excellent written and verbal Skills
  • Positive attitude and ethical
  • Excellent organisation skills
  • Excellent analytical and problem-solving skills
  • An ability to work to tight deadlines and within constraints
  • Understanding of the billing / payment cycle
  • Ability to multi-task
  • Good Listening skills
  • Team player
  • Ability to perform under pressure

Salary: We offer a competitive salary range of R 250,000 - R 350,000 per annum, depending on experience.



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