IT Support Specialist

19 hours ago


Durban, KwaZulu-Natal, South Africa Rio Tinto Full time

At Rio Tinto, we're seeking an experienced IT Support Specialist to join our team in Johannesburg or Richards Bay. This role offers a unique opportunity to work with a leading global mining and materials company, providing end-to-end IT services to support our operations.

About the Role

We're looking for an IT Support Specialist who can ensure the high availability of our IT services, proactively addressing issues and maintaining systems. You'll be responsible for incident management, escalations, and critical incidents, working closely with external third-party vendors and OEMs to meet service level agreements.

This role requires strong leadership qualities, interpersonal skills, and experience in ITIL management processes. You'll have a successful track record in vendor management, business unit collaboration, and process improvement. If you're passionate about delivering excellent customer service and driving continuous improvements, this could be the perfect opportunity for you.

As an IT Support Specialist at Rio Tinto, you'll contribute to our commitment to excellence and professionalism in all aspects of service support. You'll facilitate continuous improvements across operational services and provide input to relevant contract negotiations.

What You'll Bring
  • 5+ years of experience in IT functions and technologies
  • Strong knowledge of ITIL management processes
  • Excellent interpersonal skills and leadership qualities
  • Determining priorities based on operational requirements
  • Successful track record in vendor management
  • Business unit collaboration and process improvement
Estimated Salary Range

R 600,000 - R 800,000 per annum, depending on experience and qualifications.



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